Frequently Asked Questions

  1. What are the valid dates for each Round?
  2. Why did I receive multiple Settlement Vouchers valid for the same round?
  3. Why is my Round 4 Settlement Voucher valued at $5.36?
  4. I selected the 25% Off Voucher, why is my Round 4 Settlement Voucher valued at $5.36?
  5. I lost my Settlement Voucher, can I have a replacement?
  6. Can I use multiple Settlement Vouchers in a single transaction?
  7. Can I give my Settlement Vouchers to someone else?
  8. Do I have to make a minimum purchase to use my Settlement Voucher?
  9. How do I use my Settlement Voucher?
  10. Can I use my Settlement Voucher in a The Children’s Place Store outside the United States?
  11. Can I use my Settlement Voucher on an online purchase if I am shipping to an address outside the United States?
  12. I’m having trouble redeeming my Settlement Vouchers in-store or online – who can I contact?
  13. What is the purpose of the Notice?
  14. What is this lawsuit about?
  15. Why is this a class action?
  16. Why is there a Settlement?
  17. How do I know if I am part of the Settlement?
  18. I’m still not sure if I am included.
  19. What relief does the Settlement provide to the Class Members?
  20. How can I get a Voucher or Vouchers?
  21. When will I get my Voucher or Vouchers?
  22. Do I have a lawyer in this case?
  23. How will the lawyers be paid?
  24. Will the Representative Plaintiffs receive any compensation for their efforts in bringing this Action?
  25. What am I giving up to obtain relief under the Settlement?
  26. How do I exclude myself from the Settlement?
  27. How do I get more information?
  28. What if my address or other information has changed or changes after I submit a Claim Form?
  29. Why did I receive an updated Voucher for Round 2?
  1. What are the valid dates for each Round?

    • Round 1: November 15, 2021 – May 14, 2022
    • Round 2: May 15, 2022 – November 14, 2022
    • Round 3: November 15, 2022 – May 14, 2023
    • Round 4: May 15, 2023 – November 14, 2023

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  2. Why did I receive multiple Settlement Vouchers valid for the same round?

    Pursuant to the Settlement Agreement, some Class Members qualified for “Tier 2” or “Tier 3” awards.  A “Tier 2” award provides the Class Member with two Settlement Vouchers for each of the four rounds, for a total of eight Settlement Vouchers.  A “Tier 3” award provides the Class Member with three Settlement Vouchers for each of the four rounds, for a total of 12 Settlement Vouchers.

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  3. Why is my Round 4 Settlement Voucher valued at $5.36?

    Pursuant to the Settlement Agreement, and the number of Settlement Vouchers issued during Round 1, Round 2, and Round 3, the Round 4 Settlement Vouchers were pro-rated from an initial value of $6.00 to $5.36.

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  4. I selected the 25% Off Voucher, why is my Round 4 Settlement Voucher valued at $5.36?

    Pursuant to the Settlement Agreement, the Round 4 Settlement Vouchers all must be assigned a dollar value (e.g., $5.36) so that the Settlement Vouchers could be allocated amongst Class Members.

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  5. I lost my Settlement Voucher, can I have a replacement?

    Pursuant to the Settlement Agreement, the Settlement Vouchers will not be replaced if lost, stolen, or damaged.

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  6. Can I use multiple Settlement Vouchers in a single transaction?

    The Settlement Vouchers in the amount of $6 off (“$6 Off eVoucher Card”) and $5.36 off ($5.36 Off eVoucher Card”) can be combined for use during a single transaction, but they may not be combined with any other coupon or offer. The Settlement Vouchers in the amount of 25% off (“25% Off Voucher”) cannot be combined for use during a single transaction and may not be combined with any other coupon or offer. All Settlement Vouchers (i.e. the $6 Off eVoucher Cards, the $5.36 Off eVoucher Cards, and the 25% Off Vouchers) may be used on items that are on sale.

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  7. Can I give my Settlement Vouchers to someone else?

    Yes.  Settlement Vouchers are transferrable.  Once a Settlement Voucher is used, it cannot be used again.

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  8. Do I have to make a minimum purchase to use my Settlement Voucher?

    No.  The Settlement Vouchers do not require a minimum purchase.

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  9. How do I use my Settlement Voucher?

    The Settlement Vouchers may be redeemed in-store in the United States, or online at www.childrensplace.com when shipping to a United States address.  The Settlement Vouchers may only be redeemed during the designated eligible date range for each Round as set forth above.

    How to Redeem In-Store:  To redeem a $6 Off or a $5.36 Off eVoucher Card, or a 25% Off Voucher in-store, show the cashier the $6 Off or $5.36 Off eVoucher Card or the 25% Off Voucher printed or on your mobile device during check-out.

    How to Redeem Online:  To redeem a $6 Off eVoucher Card or a $5.36 Off eVoucher Card online, find the 19-digit eVoucher Card Code and the 4-digit PIN located on the eVoucher Card.  At the point of tender on www.childrensplace.com, click “Add a New Gift Card.”  Enter the eVoucher Card Code on the line titled, “Gift Card #,” and the PIN on the line titled “Pin #,” and click “Apply.”  If the purchase price exceeds the value of the eVoucher Card(s), you will be prompted to select an additional payment method for the remainder.

    To redeem a 25% Off Voucher online, find the 14-digit Voucher Code located in the upper righthand corner of the Voucher.  At checkout on www.childrensplace.com, enter the Voucher Code in the box titled “Coupon Code,” and click “Apply."

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  10. Can I use my Settlement Voucher in a The Children’s Place Store outside the United States?

    No.  The Settlement Vouchers may be redeemed only in The Children’s Place stores located in the United States.

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  11. Can I use my Settlement Voucher on an online purchase if I am shipping to an address outside the United States?

    No.  The Settlement Vouchers may be redeemed online at www.childrensplace.com only when shipping to a United States address.

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  12. I’m having trouble redeeming my Settlement Vouchers in-store or online – who can I contact?

    If you have any questions regarding your Settlement Vouchers, including how to redeem the Settlement Vouchers online or in-store, please contact the Settlement Administrator at:

    Rael TCP Pricing Claims Administrator
    P.O. Box 43212
    Providence, RI 02940-3212

    Or at: info@raeltcppricingsettlement.com.

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  13. What is the purpose of the Notice?

    The Supplemental Notice explains the nature of the Action, the general terms of the approved Settlement, and your legal rights and obligations. To obtain more information about the Settlement, including information about how you can see a copy of the Settlement Agreement (which defines certain capitalized terms used in the Supplemental Notice), see frequently asked question 27.

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  14. What is this lawsuit about?

    Plaintiffs Monica Rael and Alyssa Hedrick (the “Representative Plaintiffs”) filed a lawsuit against The Children's Place ("TCP") on behalf of themselves and all others similarly situated. The lawsuit alleges that TCP engaged in deceptive advertising by advertising purportedly improper discounts on merchandise.

    TCP denies each and every one of the allegations of unlawful conduct, any wrongdoing, and any liability whatsoever, and no court or other entity has made any judgment or other determination of any liability. TCP further denies that any Class Member is entitled to any relief and, other than for settlement purposes, that this Action is appropriate for certification as a class action.

    The issuance of the Supplemental Notice is not an expression of the Court’s opinion on the merits or the lack of merits of the Representative Plaintiffs’ claims in the Action.

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  15. Why is this a class action?

    In a class action lawsuit, one or more people called “Representative Plaintiff(s)” (in this Action, Monica Rael and Alyssa Hedrick) sue on behalf of other people who allegedly have similar claims. For purposes of this approved Settlement, one court will resolve the issues for all Class Members. The company sued in this case, TCP, is called the "Defendant."

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  16. Why is there a Settlement?

    The Representative Plaintiffs have made claims against TCP. TCP denies that it has done anything wrong or illegal and admits no liability. The Court has not decided that the Representative Plaintiffs or TCP should win this Action. Instead, both sides agreed to a settlement. That way, they avoid the cost of a trial, and the Class Members will receive relief now rather than years from now, if at all.

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  17. How do I know if I am part of the Settlement?

    The Court has decided that everyone who fits this description is a Class Member for purposes of the approved Settlement:

    All individuals in the United States who, within the Class Period, made a Qualifying Purchase. The term “Qualifying Purchase” means a purchase of any product bearing a discount from TCP. The term “Class Period” means: February 11, 2012 through January 28, 2020.

    Excluded from the Class are Defendant’s Counsel, Defendant’s officers, directors, and employees, and the judge presiding over the Action.

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  18. I’m still not sure if I am included.

    If you are still not sure whether you are included, you can write the Claims Administrator for free help. The email address of the Claims Administrator is info@raeltcppricingsettlement.com and the U.S. postal (mailing) address is Rael TCP Pricing Claims Administrator Settlement, P.O. Box 43212, Providence, RI 02940-3212.

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  19. What relief does the Settlement provide to the Class Members?

    TCP has agreed to provide to Class Members who complete a Claim Form a Voucher or Vouchers good for a purchase either in a The Children’s Place store in the United States or online at www.childrensplace.com, for (i) $6 off a purchase (no minimum purchase) or (ii) 25% off a purchase (of the first $100), subject to the following qualifications. Class Members may elect the form of Voucher they wish to receive on the Claim Form.

    TCP will issue 800,000 Vouchers. Vouchers will be valid for 6 months. The $6 Vouchers will be stackable with each other but may not be combined with any other coupon or offer. The 25% off Vouchers will not be stackable, and may not be combined with any other coupon or offer. The Vouchers may be used on items that are on sale. The Vouchers shall not be redeemable for cash, and will not be replaced if lost, stolen or damaged. The Vouchers will be transferable.

    For each Class Member who submits a timely, complete, valid and sufficient Claim Form (an “Authorized Claimant”) through the process described below, TCP shall issue:

    • Tier 1 Authorized Claimants: one (1) Voucher. A Tier 1 Authorized Claimant is one who does not submit proof of Qualifying Purchase(s) or if the Qualifying Purchase(s) during the Class Period are less than $50.  
    • Tier 2 Authorized Claimants: two (2) Vouchers. A Tier 2 Authorized Claimant is one who has Qualifying Purchase(s) during the Class Period totaling $50.01–$150 and submits either proof of such purchase(s) or provides a Class Member Number, which is included in the email notice that you may have received.  
    • Tier 3 Authorized Claimants: three (3) Vouchers. A Tier 3 Authorized Claimant is one who has Qualifying Purchase(s) during the Class Period totaling more than $150 and submits proof of such purchase(s).  

    If the Voucher Fund would not be exhausted in a single round of distribution, then additional subsequent rounds of Voucher distribution will occur:

    • In each subsequent round of distribution, the number of Vouchers each Authorized Claimant receives shall be determined by his or her Tier as described above.
    • If the number of Vouchers remaining in the Voucher Fund after a prior round of distribution is greater than the total number of Vouchers timely and validly claimed, then for the next round of distribution, Authorized Claimants will receive additional Vouchers in the type and number they elected on their Claim Form.
    • However, if the number of Vouchers remaining in the Voucher Fund after a prior round of distribution is less than the total number of Vouchers timely and validly claimed, then for the next and final round of distribution, no 25% off Vouchers will be distributed. Instead, all Authorized Claimants will receive a pro rata portion of the remaining Voucher value. For instance, if there are 10 Vouchers remaining after the last round of distribution and a total of 8 Tier 2 Authorized Claimants (4 that selected the 25% off Voucher and 4 that selected the $6 Voucher), then for the final round of distribution the 8 Authorized Claimants will each receive two additional $3.75 Vouchers.
    • The periods of expiry for each “round” of Voucher distribution shall be successive (i.e., if the Vouchers to be distributed in the first “round” are valid between July 1, 2021 and December 31, 2021, those that are part of the second “round” would be valid from January 1, 2022 until June 30, 2022).

    In the event the Voucher Fund would be exhausted by the first round of distribution, then:

    • All Vouchers distributed will only be redeemable for a dollar amount off a purchase; no 25% Vouchers will be distributed.
    • The value of the Vouchers will be calculated on a pro rata basis. For instance, for exemplar purposes only, if there are 850,000 Tier 1 Authorized Claimants, the Voucher value will be $5.65 and the 850,000 Authorized Claimants would each receive one $5.65 Voucher.
    • The number of Vouchers each Authorized Claimant receives shall be determined by his or her Tier.

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  20. How can I get a Voucher or Vouchers?

    To qualify for a Voucher, you must submit a Claim Form, and, depending upon the Tier sought, potentially proof of Qualifying Purchase(s) as explained in frequently asked question 7. A Claim Form is available by clicking HERE or by calling toll-free 1-844-799-1633. The Claim Form may be submitted electronically or by postal mail. Read the instructions carefully, fill out the form, and postmark it by June 10, 2021, or submit it online on or before 11:59 p.m. (Pacific) on June 10, 2021.  If you previously submitted a claim, you do not need to do anything unless you would like to withdraw the claim you previously submitted and opt out of the Settlement Class.

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  21. When will I get my Voucher or Vouchers?

    Vouchers were sent via email on November 15, 2022.  

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  22. Do I have a lawyer in this case?

    The Court has ordered that the law firm of Carlson Lynch LLP (“Class Counsel”) will represent the interests of all Class Members. You will not be separately charged for these lawyers. If you want to be represented by your own lawyer, you may hire one at your own expense.

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  23. How will the lawyers be paid?

    TCP has agreed to pay Class Counsel’s attorneys’ fees and costs up to $1,080,000, subject to approval by the Court. You will not be required to pay any attorneys’ fees or costs. Please see paragraphs 2.7 and 2.8 of the Settlement Agreement, available HERE, for additional details.  The Court will determine the final award to Class Counsel after the Vouchers have been redeemed.  Please continue to check this website for additional information regarding when Class Counsel’s fee award will be determined.

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  24. Will the Representative Plaintiffs receive any compensation for their efforts in bringing this Action?

    The Representative Plaintiffs will request a service award of up to $2,500 each for their services as class representatives and their efforts in bringing the Action. The Court will make the final decision as to the amount to be paid to the class representatives.  Please continue to check this website for additional information regarding when Representative Plaintiffs’ compensation will be determined.

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  25. What am I giving up to obtain relief under the Settlement?

    Unless you exclude yourself from the Settlement, you will be releasing your claims against TCP. This generally means that you will not be able to file a lawsuit, continue prosecuting a lawsuit, or be part of any other lawsuit against TCP regarding the claims in the Action. The Court modified the release language during the March 29, 2021, hearing.  It is possible your rights are affected.  Please review the terms of the approved release carefully.  The Court’s Order granting Final Approval to the Settlement as well as the approved Settlement Agreement (including the modified release language) are available under the Case Documents tab of this website.

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  26. How do I exclude myself from the Settlement?

    You may exclude yourself from the Class and the Settlement. If you want to be excluded, you must send a signed letter or postcard stating: (a) the name and case number of the Action; (b) your full name, address, and telephone number; and (c) a statement that you do not wish to participate in the Settlement, postmarked no later than June 10, 2021, to the Claims Administrator at:

    Rael TCP Pricing Claims Administrator
    P.O. Box 43212
    Providence, RI 02940-3212

    If you timely request exclusion from the Class, you will be excluded from the Class, you will not receive a Voucher or Vouchers under the Settlement, you will not be bound by the judgment entered in the Action, and you will not be precluded from prosecuting any timely, individual claim against TCP based on the conduct complained of in the Action.  If you previously decided to opt out of the Settlement, you do not need to do anything unless you would like to join the Settlement Class and submit a claim.

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  27. How do I get more information?

    To see a copy of the Settlement Agreement (with the modified release language), the Court’s Final Approval Order, Class Counsel’s application for attorneys’ fees and costs, and the operative complaint filed in the Action, please visit the Case Documents tab of this settlement website.

    Alternatively, you may contact the Claims Administrator at the email address info@raeltcppricingsettlement.com or by calling toll-free 1-844-799-1633 or the U.S. postal (mailing) address:

    Rael TCP Pricing Claims Administrator
    P.O. Box 43212
    Providence, RI 02940-3212

    This description of this Action is general and does not cover all of the issues and proceedings that have occurred.  In order to see the complete file, you should visit www.pacer.gov or the Clerk’s office at 333 West Broadway, San Diego, CA 92101.  The Clerk will tell you how to obtain the file for inspection and copying at your own expense.

    Please continue to check this website for additional information regarding updates related to this case and the Settlement, including information regarding when Class Counsel’s fee award will be determined.

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  28. What if my address or other information has changed or changes after I submit a Claim Form?

    It is your responsibility to inform the Claims Administrator of your updated information. You may do so at the address below:

    Rael TCP Pricing Claims Administrator
    P.O. Box 43212
    Providence, RI 02940-3212

    DO NOT ADDRESS ANY QUESTIONS ABOUT THE SETTLEMENT OR THE LITIGATION TO THE CLERK OF THE COURT OR THE JUDGE.

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  29. Why did I receive an updated Voucher for Round 2?

    A small number of Round 2, Voucher 1 codes experienced a technical issue.  This issue has been addressed and the Claims Administrator has issued an updated Round 2, Voucher 1 to the affected individuals, which replaces these individuals’ now-invalid “Round 2 Voucher 1,” which was issued on November 15, 2021.  The updated, valid Round 2 Voucher 1 is titled “Round 2 Voucher 1 UPDATED.”  If you have any questions or concerns, including a concern regarding your ability to redeem the updated Voucher by November 14, 2022, please contact the Rael TCP Pricing Claims Administrator at info@raeltcppricingsettlement.com or Toll Free at 1-844-799-1633.

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